WHEN WILL MY ORDER SHIP?

Orders are usually processed and shipped within 1~5 working days of purchase.                                                                                   

HOW LONG DOSE SHIPPING TAKE？ 

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.
Estimated Delivery Time:
5~15 business day (United States/Canada/Australia/United Kingdom/EU Countries)
7~21 business day (Other Countries)
Your tracking number will be updated 1~3 working days after your order has been shipped.

WHAT SHIPPING METHODS ARE AVAILABLE?

We offer 3 different international shipping methods. You could choose your preferred one at checkout page.

DO YOU SHIP INTERNATIONALLY?

We can send to almost every country on earth and have free shipping to our main destinations 
We Don't Ship To: China (except for Hong Kong, Macau and Taiwan), Crimea, Yemen, South Sudan, and Syria.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Paypal payment and Credit Card / Bankcard Payment.
Advantages with using Paypal:Payment is traceable. You can trace the status of your payment using your PayPal account. Cyanxiii.com doesn't receive your credit card number or bank information (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

IS BUYING ON-LINE SAFE?

Yes, CyanXIII would like to assure you that paying on line with us is safe. We use SSL technology so that your data is encrypted when sent to us, ensuring a safe, secure transaction.

I RECEIVED MY ORDER AND IT'S INCORRET! WHAT DO I DO?

We apologise and would like to make it up to you. Please contact us  as soon as possible with your order number and an image or detailed description of the incorrect item(s) you received. We will provide you with a pre-paid shipping label and returns authorisation form to send back your unwanted item(s). A replacement order will be shipped to you immediately.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

An email address is all you need to start the order process. We recommend that you register for a CYANXIII account so that you can start adding your favourite pieces to your wishlist and easily place an order.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

If you have any queries, or if we can be of any further assistance, please do not hesitate to Contact our CUSTOMER SERVICE.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Unfortunately we can’t make adjustments to an order once it has been confirmed. All is not lost though! As long as your order has not been shipped you can contact us within 12 hours to cancel your original order. Then you can go back and place a new order. However, if your order has already been shipped, best to follow our regular returns process.

CAN I TRACK MY CURRENT ORDER ONLINE? 

Yes, you can click TRACK ORDERS in menu and track the shipping status of your orders.